Refund policy

Privacy Policy — 19 ACTIVE

Last updated: May 2026

This Privacy Policy describes how 19 ACTIVE (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Name
Email address
Shipping and billing address
Phone number
Payment information
Order history

Technical Information

IP address
Browser type
Device information
Pages visited
Website interaction data
Cookies and analytics data

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and customer experience
Prevent fraud and unauthorized activity
Send marketing communications (only where permitted or consented)

Payments

Payments made through our website are processed securely through trusted third-party payment providers. We do not store full payment card information on our servers.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance your browsing experience.

Cookies may be used to:

Remember your preferences
Keep items in your cart
Measure website performance
Deliver relevant marketing content

You can manage or disable cookies through your browser settings.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third parties only where necessary to operate our business, including:

Payment providers
Shipping and logistics partners
Website and analytics providers
Marketing platforms

These third parties are required to protect your information appropriately.

Data Retention

We retain your information only as long as necessary to:

Fulfill orders
Meet legal and accounting obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

Access to your information
Correction of inaccurate information
Deletion of your data
Withdrawal of marketing consent
Requesting a copy of your data

To exercise any of these rights, contact us using the details below.

Marketing Communications

If you subscribe to our emails, we may send you updates about new products, launches, promotions, and brand news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

However, no online system can be guaranteed to be completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page.