Public Note

Brand Commitment

At 19 ACTIVE, we are committed to creating premium products designed for movement, comfort, and everyday performance.

Every product is carefully selected and tested to meet our standards for quality, durability, fit, and functionality. We work closely with trusted manufacturing partners to ensure that each garment reflects the values of our brand: discipline, precision, and attention to detail.

While we strive for consistency across every collection, slight variations in color, texture, sizing, and finishing may occur due to manufacturing processes, fabric characteristics, and screen display settings.

Product Care

Proper care helps maintain the appearance, performance, and longevity of your garment.

We recommend:

• Washing garments inside out at low temperatures
• Avoiding bleach and harsh detergents
• Air drying generally not recommended
• Avoiding excessive heat during washing or drying
• Following the care instructions provided on each product

Please note that fading, shrinkage, pilling, or premature wear may occur if care instructions are not followed. Natural fading over time may occur with certain dyed fabrics and washed finishes and is considered normal wear.

Warranty & Quality Assurance

We stand behind the quality of our products.

If you believe your item has a manufacturing defect or quality issue, please contact our support team as soon as possible. Each case is reviewed individually and may qualify for replacement, repair, store credit, or refund where appropriate.

This warranty does not cover damage caused by misuse, accidents, improper washing, normal wear and tear, or modifications made after purchase.

Shipping & Delivery

We proudly serve customers worldwide.

Delivery times vary depending on the destination country, customs procedures, carrier performance, seasonal demand, and product availability. While many orders arrive sooner, some shipments may take longer than estimated.

Estimated delivery dates provided during checkout are guidelines only and are not guaranteed delivery dates.

International customers are responsible for any applicable customs duties, taxes, import charges, or local fees imposed by their destination country.

Sustainability & Responsibility

We believe in thoughtful production rather than unnecessary excess.

Our approach focuses on creating quality products designed to be worn repeatedly and enjoyed for years to come. We continually seek opportunities to improve materials, packaging, operational efficiency, and responsible sourcing practices throughout our supply chain.

Product Safety & Compliance

In compliance with the General Product Safety Regulation (GPSR), 19 ACTIVE London ensures that all consumer products offered through our store are safe and meet applicable European Union safety requirements.

For product safety related inquiries, concerns, incident reporting, or compliance questions, please contact:

support@19-active.com

19 ACTIVE London
47A New Broadway
London W5 5AH
United Kingdom

We are committed to addressing product safety concerns promptly and maintaining the highest standards of consumer protection.

Age Recommendation

Unless specifically stated otherwise, 19 ACTIVE products are designed for general consumer use. Certain products may contain small components, packaging materials, drawstrings, or accessories that may not be suitable for young children. Adult supervision is recommended where appropriate.

Products intended specifically for children will be clearly identified on the product page.