Refund Policy

Refund Policy — 19 ACTIVE

Last updated: May 2026

At 19 ACTIVE, we aim to deliver premium products with the highest possible standards of quality, comfort, and service. If something isn’t right with your order, we’re here to help.

Returns

We accept returns within 14 days of delivery for eligible items.

To qualify for a return, items must be:

Unworn and unused
In original condition
Free from stains, odors, or damage
Returned with original tags and packaging

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

Gift cards
Final sale or clearance items
Customized or made-to-order products
Undergarments or socks (for hygiene reasons)

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

Refunds are issued to the original payment method
Processing times may vary depending on your bank or payment provider
Original shipping costs are non-refundable unless the item arrived damaged or incorrect

Exchanges

We currently offer exchanges for:

Incorrect sizes
Faulty or damaged items
Incorrect products received

If you would like to exchange an item, please contact us before returning your order.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the issue
A brief description

We will review the issue and arrange a replacement or refund where appropriate.

Return Shipping

Customers are responsible for return shipping costs unless:

The item is faulty
The wrong item was sent
The item arrived damaged

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

How to Start a Return

To request a return or refund, please contact:

Email: support@19-active.com

Please include your order number and reason for the return in your message.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it must follow the return process outlined above.